Q + A
what do we do?
we provide bunches of market fresh blooms, plants, confetti balloons + other awesome gifts, with same day delivery on the gold coast every week day. our bundles start from $35, delivered.
where do we deliver?
we deliver to businesses as well as residential addresses.
we can deliver from tweed to pimpama to brisbane city, however we're still growing and always happy to accommodate where possible.
If you can't find your suburb listed, contact us at email@example.com and we'll do our best to work something out for you.
when do we deliver?
our flower fairies zip off in their flower vans delivering your goodies from 11:30am. deliveries to business addresses will be done by 5pm, and residential by 6pm. due to the nature of our business, we cannot guarantee specific time drop offs; please keep this in mind when ordering deliveries to schools and when your special recipient may finish work early/is a shift worker, and other situations like these.
we operate mainly from Monday to Friday (excluding public holidays, Easter/Christmas period and the first 2 weeks of january).
have a special occasion? no worries - contact us at firstname.lastname@example.org for more info.
what time is last order deadline for the day?
online order is open until 11:30am each day for same day delivery, unless blooms are sold out prior
orders processed after this time will be delivered the following business day - unless a different delivery date is selected during the checkout process.
if you order for a future date please bear in mind it may be a different bunch of flowers to our online photos, but rest assured it will be just as beautiful.
in cases where the recipient is not available, we will carefully leave the flower bundle in a safe spot. if we do not deem the area to be safe, our flower fairies will keep your goodies onboard and attempt a redelivery the following day for an additional delivery fee of $15; we will contact you first if this is the case.
please provide as much information as possible whilst placing delivery to avoid this scenario.
delivering to apartments
where a concierge service is available
- flowers and bundles will be left with the concierge
where there is no concierge available and recipient is not available:
- if accessible, flowers and bundle will be left at the front door of the apartment
- if it is NOT accessible, we will leave a note and place the flowers and bundle at the front gate/entrance to the building or attach the note to the letter box. in this case, our flower fairies will always try to contact YOU, or the special recipient to make sure this is a-okay.
- if in the case there is no safe spot for us to leave the flowers and a redelivery is necessary the following day, a redelivery fee of $15 will be administered to the customer.
will the flowers last the day without being in vase and water?
our flowers are transported in water to ensure hydration for as long as possible. however the faster your blooms are placed in fresh water, the better. here's a little tip to prolong the life of your flowers.
your blooms, if cared for properly, will last at least minimum 5 days, if not longer.
refunds & returns
in the unfortunate event that there is a problem with your order, or any unexpected issues on the fault of just because Blooms, we will aim to come to an agreed solution for re-delivering your order; otherwise a full refund will be provided.
in the case of incorrect delivery information provided to, we will not be held responsible if the order is not fulfilled. however we will try to work a solution with the sender to get the best outcome.
in the case that, heaven forbid, a nasty bloom snatcher has taken your delivered bundle, sadly we cannot be held responsible for this but we will try to work a solution with the sender to get the best outcome.
we love what we do. and we love the feeling of buying fresh market flowers + delivering them to you with lots of smiles. the best customer is the happy kind, so if this is not the case, please let us know and provide us with feedback at email@example.com.
just because Blooms is a Gold Coast registered business, ABN 67 263 071 942
for any enquiries, get in touch at firstname.lastname@example.org